Refund Policy

30-day money-back guarantee

CutCulator is operated by TUVOTECH PTY LTD. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — including the date of a renewal charge. No explanation is required, though we always appreciate feedback so we can improve.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one:

• Visit paddle.net and look up your order using the email address you purchased with, or
• Email us at support@cutculator.com with your order or receipt reference and we will arrange it with Paddle for you.

Approved refunds are returned to the original payment method. Your bank or card issuer typically takes a further 3–10 business days to show the credit.

Cancelling your subscription

You can cancel at any time from Settings → Subscription, which opens the Paddle billing portal. Cancelling stops all future renewals. You keep access to your paid features until the end of the period you have already paid for, and your data stays in your account — features simply return to the Starter plan afterwards.

Upgrades and downgrades

Plan changes take effect immediately and are prorated by Paddle, so you only pay the difference for the remainder of your billing period.

More information

Paddle's own Refund Policy and Buyer Terms also apply to your purchase. Nothing in this policy affects statutory consumer rights you may have in your country. See also our Terms & Conditions and Privacy Notice.